Privacy Policy — Red Kayot Tyre Repair

Last updated: September 29, 2025

Red Kayot Tyre Repair ("we", "us", "our") operates this service. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use our online platform and related services.

1. Information We Collect

We collect information necessary to provide services, communicate, and operate our platform. Collection may be automatic or provided directly by you.

• Contact information: name, phone number, email address, and postal address when you request service or make a booking.
• Vehicle and service details: vehicle make/model, tyre information, repair history, and service preferences.
• Payment and billing data: payment card or transaction details collected by our payment processors. We do not store full payment card numbers on our servers.
• Usage data: device, browser, IP address, pages visited, and interaction logs collected automatically through cookies and similar technologies.
• Communications: records of communications between you and our team (email, chat, phone notes) for service fulfillment and support.

2. How We Use Information

We use personal information for the following purposes:

• To provide, maintain, and improve our services and customer experience.
• To process bookings, payments, invoices and to coordinate repairs or mobile service visits.
• To communicate appointment reminders, service updates, and responses to inquiries.
• To detect, prevent, and address technical issues, fraud, or abuse.
• To comply with legal obligations and to enforce our terms and policies.

3. Legal Basis for Processing (where applicable)

Where required by applicable law (including the GDPR), our legal bases for processing your personal data include:

• Performance of a contract: to fulfill service requests, bookings, and payments.
• Legitimate interests: to operate and improve our platform, ensure security, and prevent fraud.
• Consent: where we ask for explicit consent (for example, certain marketing communications or optional cookies).
• Legal compliance: to comply with legal obligations or government requests.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the site, analyze usage, and provide personalized content. Types of cookies we use include:

• Essential cookies: required for core functionality (bookings, session management).
• Performance and analytics cookies: to understand site usage and improve performance.
• Functional cookies: to remember preferences and settings.
• Advertising cookies: used by third parties for relevant advertising; these are used only with consent where required.

You can manage cookie preferences through your browser settings and any cookie controls we provide on the site. Disabling certain cookies may affect functionality.

5. Data Sharing and Disclosure

We may share personal information with:

• Service providers: payment processors, booking systems, analytics providers, and other parties that perform services on our behalf under contract.
• Affiliates and partners: where necessary to provide a requested service (for example, mobile repair networks or parts suppliers).
• Legal and regulatory authorities: when required by law, legal process, or to protect rights and safety.
• Business transfers: in connection with a merger, sale, or reorganization; personal data transferred would remain subject to privacy commitments in effect.

6. International Transfers

Personal data may be processed in countries outside your jurisdiction. When we transfer data internationally we take appropriate steps, such as contractual protections, to ensure a comparable level of protection.

7. Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Criteria for retention include purpose, legal requirements, and business needs.

8. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal data, including access, correction, deletion, restriction of processing, data portability, and objection to processing. To exercise rights, contact us at the address below. We will respond within applicable legal timeframes.

9. Security

We implement organizational and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No system is completely secure; risk cannot be eliminated entirely.

10. Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected such data, contact us and we will promptly take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make changes we will revise the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Information

If you have questions or requests regarding this Privacy Policy, contact: